Ceo87 FAQ —
Answers to all your questions, right here

No. Each person may only register one account on ceo87. Creating multiple accounts violates ceo87's terms and conditions — if detected, both accounts will be permanently closed and all bonuses forfeited.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number — once verified, you can set a new password. The entire process takes under 2 minutes. If your mobile number has changed, contact our support team directly.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Please try again after 30 minutes. If you continue to have trouble, contact our support team directly via Live Chat — your identity will be verified and your account unlocked.

You can play without completing KYC initially. However, KYC verification is required for large withdrawals. To complete KYC, you will need to submit a photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24 hours.

ceo87 supports the most popular payment methods in Bangladesh:

• Mobile Banking — the fastest and most popular method.
• Nagad — instant deposits.
• Rocket (DBBL) — trusted mobile banking.
• Cryptocurrency — USDT, Bitcoin (for selected users).
• Bank Transfer — for large transactions.

The minimum deposit is just BDT 500. The minimum withdrawal is BDT 1,000. For KYC-verified accounts, the daily maximum withdrawal limit is up to BDT 500,000. There are no additional charges on deposits.

Mobile Banking and Nagad withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. Large first-time withdrawals may require additional verification. Once submitted, withdrawal requests generally cannot be cancelled.

Please wait 15 minutes first — processing may take a little longer during peak server hours. If it still hasn't arrived, contact us via Live Chat and provide a screenshot of the transaction along with your TrxID or Mobile Banking reference number. Our support team will resolve the issue promptly.

New members receive a 150% welcome bonus on their first deposit. That means a deposit of BDT 1,000 gives you BDT 2,500 to play with. On top of that, logging in every day during your first week earns you a daily bonus.

• First deposit bonus: 150%.
• Second deposit bonus: 50%.
• Daily login bonus for the first week.
• Wagering requirements must be met before withdrawing bonus funds.

A wagering requirement means you must place a certain amount in bets before withdrawing bonus funds. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 20,000 in total. Slots generally contribute 100% and Live Casino contributes 20% toward the requirement. Each bonus has its own terms, so Promotions Page here.

Every Monday, 10% of your previous week's net losses is credited to your account as cashback. VIP members receive up to 15% cashback. There are no wagering requirements on cashback bonuses — you can withdraw them directly.

There's no separate application to join the ceo87 VIP program. Simply play to earn points and you'll be automatically promoted based on your points. There are five tiers: Bronze → Silver → Gold → Platinum → Diamond. Higher tiers come with greater cashback, higher withdrawal limits, and a dedicated account manager.

ceo87 offers over 500 games from the world's leading game providers:

• Slot Games — 300+ classic and video slots.
• Live Casino — Play live with real dealers.
• Casino — Roulette, Blackjack, Baccarat.
• Game Lobby — All games in one place.
• Crash games, fishing games, and much more.

Yes, ceo87 is fully mobile-friendly. You can play directly in the browser on both Android and iOS devices. Additionally, Download Page Downloading the ceo87 app gives you an even smoother experience — faster loading, push notifications, and exclusive app bonuses.

Start by refreshing your browser and checking your internet connection. Clear your browser cache and try again. If the problem persists, try a different browser. If a game disconnects mid-session, the system automatically saves your progress — when you log back in, the game will resume from where you left off.

ceo87 uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold to third parties. Our servers meet international security standards. To find out more, Privacy Policy Read.

Go to Account Settings and enable 2FA under the "Security" section. You can choose between SMS or an Authenticator app. Once active, any login from a new device will require an additional verification code. Keeping 2FA enabled is strongly recommended as it protects your account from unauthorized access.

Change your password immediately and notify the support team via live chat. They will act quickly to secure your account and review recent activity. Please never share your OTP or password with anyone claiming to be from ceo87 — ceo87 will never ask for your password directly.

The ceo87 support team is available 24/7. Ways to reach us:

• Live Chat — fastest support, with an average response time of 2 minutes.
• Email: [email protected] — for detailed complaints.
• Telegram Support — priority access for VIP members.

First, report the issue via Live Chat. If it remains unresolved, send a detailed description by email. For serious complaints, submit a ticket through ceo87's official complaint portal — each ticket receives a tracking number and we aim to resolve it within 48 hours.

ceo87 believes in responsible gaming. You can set your own daily or weekly deposit limits, take a temporary account break, or activate self-exclusion. To learn more, Responsible Gaming View page.